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Connect a WhatsApp Business number via Meta's Cloud API.
WhatsApp uses Meta's Cloud API. Connection happens through Meta's Embedded Signup flow.
- Go to Integrations → WhatsApp.
- Click Connect WhatsApp. You'll be taken through Meta's WhatsApp Business onboarding to either select an existing WABA (WhatsApp Business Account) or create one.
- Pick the phone number you want to send from. Each phone number can only be wired to one Commify workspace at a time.
- On approval, we register a System User token, subscribe to webhook events, and register the phone number with the Cloud API.
The 24-hour window
WhatsApp's 24-hour rule: you can freely message a customer for 24 hours after their last message to you. Outside that window, you can only send pre-approved templates (registered & approved in Meta Business Manager). Use the /whatsapp/send-template endpoint or the dashboard's broadcast feature to send templates.