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Meta Platforms
Connect Facebook Messenger, Instagram DM, and WhatsApp so your AI agent can talk to customers wherever they message you.
What you can do
- Auto-reply to product questions across Messenger, Instagram, and WhatsApp using your synced Shopify catalog.
- Send rich product cards (images, titles, prices) on Messenger and Instagram. WhatsApp shows interactive product cards with image headers.
- Walk customers through ordering — name, address, COD checkout — all inside the chat thread.
- Receive incoming messages in your unified Conversations inbox so you can monitor or take over.
Channels
- Facebook MessengerConnect a Page and reply to Messenger conversations.
- Instagram DMSame chatbot, Instagram inbox.
- WhatsAppCloud API setup, templates, and the 24-hour window.
Per-workspace, per-chatbot routing
Every connected channel is bound to a specific workspace and chatbot. That means a single Commify account can run different AI personalities on different channels — e.g. one chatbot for Messenger (English-friendly, casual) and a different one for WhatsApp (transactional, multi-language).
Disconnecting
From each integration screen you can Disconnect a Page, Instagram account, or WhatsApp number. Disconnecting:
- Unsubscribes our app from Meta's webhooks
- Revokes the token from Commify's side
- Stops all incoming messages from being forwarded to the bot
Heads up: Meta requires apps to pass App Review for advanced messaging permissions in production. Commify handles App Review for you — your Meta business just needs to be verified. See Troubleshooting if a connection fails.